Registration Information

Registration Information

  • Do I have to be an Equifax customer to use ePORT?

    Yes, prior to accessing ePORT you must be a valid and registered Equifax customer. Contact equifax to become a customer.

     

  • What information do I need to have in order to register for ePORT?

    You must have the following pieces of information in order to register for ePORT:

    Company Name
    Equifax Member Number (Customer Number)
    Address - must match CIS physical address
    Security digits - required to register for ePORT services

     

  • I have registered for ePORT however, I have not received the registration email. What should I do?

    There are a couple of scenarios where you may not receive a registration email. These include:

    Incorrect email address
    Mismatched customer information
    Email transmission problems - spam filter, etc..

    If you do not receive your registration email please contact customer service at 1-800-209-3247 and ask to speak with someone in customer service and sales support about your ePORT registration request.

     

  • What are the User ID and Password?

    The User ID and password are pieces of information required to enter ePORT. They are typically selected by the customer during the registration process or they can be assigned by the Company Administrator.

    The User ID is a series of characters that ePORT uses to distinguish one user from another. The password is a series of characters that enable the user to access ePORT. These prevent unauthorized users from accessing the ePORT system. This information should be memorized and not written down or shared with anyone. Passwords must be at least 8 characters and maximum of 20 characters in length with no more than 2 repeating characters and minimally be a combination of 2 of the 3 following character sets: alpha, numeric, or special characters. Passwords are case sensitive.

     

  • What is the purpose of the Challenge Question and Answer?

    The challenge question and answer, which are case insensitive, are pieces of information that you select and define. They should be something known only to you and must be something that you can remember. You will need to know this information when required during the ePORT login process, and when you initiate a password reset.